The two things successful AFC owners do
Over the time of consulting AFC owners, operators, and staff, I’ve identified two things successful Adult Foster Care (AFC) owners consistently do. This insight is not only my favorite part of the job but also a source of motivation, encouragement, and a hunger for continued success among staff.
As we step into the New Year, it’s the perfect occasion to share these habits to set the tone for greatness this year.
#1 Building Competence and Capability
Successful AFC owners actively engage in building their employees’ competence and capability every week. This practice works because it accomplishes:
- Improved employee performance and retention
- Enhanced care for residents
- Reduction in mistakes
- A positive impact on the company’s reputation
- Increased employee morale and value perception
To implement this habit:
- Conduct a 30-minute weekly meeting with direct reports.
- Acknowledge and highlight staff successes.
- Recognize and communicate improvements made by staff.
- Discuss staff goals to support their professional growth.
#2 Creating an Engaged and Trustworthy Culture
Successful AFC owners foster a culture that is aware and accountable, understanding what works, what doesn’t, what’s confusing, and what’s broken. This approach is proven to:
- Retain top talent within AFCs
- Create an environment of engagement and trust
To implement this habit:
- Ask staff opinions on what works and areas for improvement.
- Utilize gathered information to set goals for continuous improvement.
Free Download: Discover what works, what doesn’t, what’s confusing, and what’s broken at your AFC.
AFC owners who prioritize the two things, weekly meetings to increase competence, and create a culture where it is safe to provide are undeniably the most successful in the industry.
More Tips for Successful AFC Owners
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